RETURN POLICY

Last updated December 22, 2020 
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at mrgautam@outlook.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Gautam Crystals
Attn: Returns
RMA #
104, Tarlok Pura Road, Ajit Nagar  
Kapurthala, Punjab 144601  
India  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least ten (10) days from the receipt of your item to process your exchange.We will notify you by email when your return has been processed. 
 
EXCEPTIONS    

The following items cannot be exchanged:
 
     ●     Overseas Order other then INDIA    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
 
     ●     A 10% restocking fee will be charged for all returns.     
     ●     Sale items are FINAL SALE and cannot be returned.        
     ●     In case you are dissatisfied with your purchase, claim within 48 hours to get a replacement product. We don't make refunds but rather change your product with a new product.